Voortmann’s service specialists rely on a mobile app in the field and benefit from a high degree of automation in their day-to-day business. The use of mobile devices is becoming increasingly important in the service, maintenance and repair sector. This is also the case at the medium-sized company Voortmann from Issum (Lower Rhine). The specialist for control, compressed air and loading systems recently introduced a mobile solution that effectively facilitates the interaction between internal administration and field service.
In pneumatics, compressed air, hydraulics, electrical engineering and loading technology, Voortmann combines plant engineering, services and trading and spare parts business under one roof. “We are an all-round service provider in our field – from consulting and planning, to commissioning, to 24/7 maintenance and servicing, we take care of everything for our customers,” confirms Robert Sauer, Head of IT at Voortmann GmbH & Co. KG. “In order to effectively manage an increasing workload in day-to-day business even as our clientele grows, we rely on seamless, IT-supported processes.”
Since 2017, Voortmann has relied on the mobile technology of flexmobility platform and the associated service template flexmobility service, which is developed and distributed by the Düsseldorf-based specialists for digitalization, 3mobility solutions GmbH. This was preceded by the question of how best to unite the four central areas of office work, project work, service and maintenance. “We wanted to make the entire process between service technicians and office staff much leaner,” says Robert Sauer, explaining the project. After all, valuable time often elapsed before invoices were issued. Only when the manually recorded reports had reached the office staff could they transfer the information to the ERP system.
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