flex Remote Module – Centralised control, rapid support and full transparency – directly from the CCM

As the number of mobile devices increases, so do the demands on support, maintenance and transparency. Faults must be analysed quickly, configurations adjusted securely and problems often resolved remotely – without any loss of time and without the need for external tools. With the flex Remote module, the flexmobility platform extends the Central Cloud Manager (CCM) with powerful remote functions that address precisely these needs: centralised control, real-time insights and direct interaction with devices – all in one place.

In many companies, mobile business apps are a business-critical part of day-to-day operations – whether in customer service, warehousing, sales or production. At the same time, devices are spread across different sites, countries or even continents.
Traditional support scenarios quickly reach their limits in this context:

• Troubleshooting based solely on user descriptions
• Unclear system statuses on the device
• Time-consuming log collection
• Delayed support responses
• Dependence on third-party tools and their availability

The flex Remote module consistently resolves these challenges by integrating all relevant remote functions directly into the CCM.

🔎 Real-time live logging

The remote module allows you to activate logging on the device as and when required. The logs generated are then displayed live in the CCM – without the need for file exports or manual intermediate steps.

Benefits:

• Immediate visibility of issues
• Direct analysis during use
• Significantly reduced support times

⚙️ View & edit client configuration

The current client configuration can be viewed directly in the CCM and – depending on permissions – adjusted. Changes can be rolled out centrally without the user having to intervene actively.

Typical use cases:

• Correcting incorrect parameters
• Adjusting synchronisation settings
• Responding quickly to configuration issues

♻️ Actions on client files

The flex Remote module allows specific client actions to be triggered, including:

• Reloading resources
• Retrieving the offline database
• Deleting synchronised files
• Clearing out outdated content

This allows many issues to be resolved without the need for reinstallation or on-site visits.

📂 File access & transfer

The module provides insight into the client’s local app storage. Files can be viewed and, if necessary, transferred directly to the server – ideal for support analysis or documentation.

 

📸 Screenshots directly from the device

A particularly practical feature: screenshots of the running application can be captured directly via the CCM.

This allows support teams to see exactly what is displayed on the device – without having to request screenshots from the user.

 

💬 Send messages to devices

The flex Remote module allows messages to be sent specifically to individual devices, e.g.:

• Maintenance notifications
• Queries in support cases
• Brief instructions or information

This improves communication and significantly shortens coordination processes. Important: Access to local devices is only possible with the user’s prior consent.

With the flex Remote Module, the flexmobility platform takes remote support to a whole new level. Organisations gain maximum control over their mobile applications – efficiently, securely and fully integrated. Whether it’s live logs, configuration access, file management, screenshots or direct communication:
the flex Remote Module brings support, transparency and control together where they belong – in the Central Cloud Manager.

Find out more about the module’s capabilities and the licensing options available for your installation.