Is this a familiar situation from your service business? Your technical field service is on the road all day with different customers. The tools and the rest of the equipment in both hands, the clipboard with the documents tucked under his arm. Later in the day, he comes back to the office and reports that he forgot some documents in the office. In addition, he was unable to tell the customer exactly what the quote was for, as there was no current list of materials at the moment. Unfortunately, the documents signed by the customer are also just not quite complete and the receipt for the material purchased on the way is still somewhere in the service vehicle. How many kilometers did the journey to the customer take? That would have to be checked again later.

The work process in every service area can be optimized, simply and easily. Digitization is advancing here as well, and manual processes can quickly be digitally managed and mapped. Whether it’s customer contacts, material lists, working time or voucher entry, or note creation for sales – all of this data can be easily and digitally created, edited, or updated online or offline.

To stay organized, structured data capture is necessary. The first step is to digitize all essential documents that your employees still have in paper format in a context to the order. With flexmobility platform, it is quick and easy to make these analog data processes available to all employees as a native app. We have templates for configuring flexmobility based business apps e.g. for your service. The implementation is fast and completely customized to your needs: Already in our workshops we can test and optimize the first approaches, according to your requirements.

Here are your advantages when you decide to digitize your service processes:

 

  • In the dashboard, your service employees will find all service assignments assigned to them. These assignments are divided into open and confirmed service assignments so that the technician can recognize a new assignment directly.
  • With just one click you can edit these service calls and view call information
  • The time recording mask can be used to record in detail when and how long an assignment lasted;
  • Via the material mask, you can determine exactly which materials are available and which have been used for technical field service.
  • The activities mask facilitates pre-and post-processing with your customers by allowing you to leave notes for yourself or your colleagues
  •  fast, easy, mobile, and centralized organization for your service business offered service
  • all the information that the service technician needs can be compactly recorded, managed, and displayed in the app without any paperwork. No matter if he wants to check an old service call or if he needs drawings about the plant
  • Better access to business-critical information outside the office, whether online or offline!

 

If you want to have more functions or replace them with others, the biggest advantage is: everything is configurable – just the way you want it!

Are you interested in another flexmobility template, e.g. warehouse and logistics, CRM, or even e-commerce? Then contact us quickly and easily at info@3ms.info! We are looking forward to hearing from you! 

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